FAQs

How does Smart911Connect deliver data to 9-1-1?

ANSWER: Smart911Connect has software running at the local PSAP and secure connections to those PSAPs. This software will provide the data from the call needed to do a lookup in the Smart911Connect system. Depending on what your connector needs, parts of that data could be used as input parameters to your connector. The data is ultimately displayed directly on the telecommunicator's desktop automatically with the call for service.

What is the process for developing my integration and moving to production?

ANSWER: First, complete the application form. We'll contact you and work through the options that make the most sense for your specific application. Once the integration is designed, a neutral review board of 9-1-1 and emergency response professionals will evaluate the data and integration method and determine whether a product key should be issued.

Where do I get more technical details about integrating with Smart911Connect?

ANSWER: After you are approved and given an application key, technical services will work with you and provide the necessary technical documentation to aid you in the integration process.

Is Smart911Connect compatible with NG9-1-1 (Next Generation 9-1-1)?

ANSWER: Yes! Smart911Connect, and the associated Smart911 platform, is designed from the ground-up with NG9-1-1 in mind. The Smart911 database acts as both an Additional Caller Data Repository (ACDR) and an Additional Location Data Repository (ALDR). These two components are specified in the latest (draft) version of the NENA i3 Specification: the document which defines NG9-1-1 technologies.

I am an application developer. What kind of information can I make available to 9-1-1 via the Smart911Connect platform?

ANSWER: Any information that can be associated with a phone number, address, or geographic point (i.e. latitude / longitude) can be made available to 9-1-1 via the Smart911Connect platform. Please contact us by registering to participate in the Smart911Connect developer program. From there we can further discuss how to best present the data you manage.

Why do I need to pass my data through Smart911Connect? Can’t I just send my information to 9-1-1 directly?

ANSWER: Not without a great deal of effort on your part. There are a number of benefits to making your data available to 9-1-1 through the Smart911Connect platform:
• Most PSAP’s do not have open internet connectivity and some PSAP’s do not have any form of internet access. Getting data into these call centers is not a trivial matter.
• The job of a 9-1-1 telecommunicator or dispatcher is a fast paced, highly specialized, and carefully trained position. Incremental data must be automatically presented to these individuals in a familiar and repeatable fashion. Smart911 has developed and deployed the infrastructure to provide access to additional data without any additional effort on the part of those answering 9-1-1 calls.
• The management of 9-1-1 is highly localized. There is no national management of 9-1-1 and few 9-1-1 programs are managed at a state-wide level. It is far more common to see the nation’s 6000+ PSAP’s managed at a county or municipal level. Developing relationships at this level is extraordinarily time-consuming, and would be a major distraction to any business, especially one not primarily focused on the 9-1-1 industry.
Integrating with 9-1-1 via Smart911Connect is a fast way to leverage the relationships and technology developed by Smart911. This allows you stay focused on your core business while delivering a valuable and differentiating safety feature to your customers.

Does Smart911Connect support areas that have not yet deployed NG9-1-1?

ANSWER: Yes! Just like Smart911 itself, Smart911Connect can source much of the data promised by NG9-1-1 to “legacy” E9-1-1 Public Safety Answering Points (PSAP’s).
This is accomplished by installing Smart911 software into the PSAP. This software serves two purposes: to communicate with the Smart911 datacenter, and to integrate seamlessly with the 9-1-1 telecommunicator’s workstation and tasks.